1.1 The Autopix Vehicle Platform — the web application, the iOS and Android applications and the associated application programming interface ("API") (together the "Platform") — is provided by Autopix AS, organisation number 926 408 763, Gaustadalléen 21, 0349 Oslo, Norway ("Autopix", "we").
1.2 Who these terms bind. These terms apply to every user of the Platform.
1.3 How you accept. You accept these terms by clicking accept when you register an account, or by continuing to use the Platform after an updated version takes effect following notice under clause 13. Autopix records each acceptance — the accepting account, the time and the terms version — and that record evidences the Agreement. If you register a business, accept package or storage terms for it, or administer it, you confirm that you are authorised to bind that business, and these terms then bind both you and it.
1.4 Business service. The Platform is a service for businesses. By accepting these terms you confirm that you are acting in the course of a business, and not as a consumer.
1.5 What makes up the agreement. For a Customer, these terms operate together with:
(together, the "Agreement").
1.6 Order of precedence. If there is a conflict: (1) mandatory law; (2) a separately signed written agreement between Autopix and the Customer, for the matters it covers; (3) the Data Processing Terms, on any matter of personal data protection under Art. 28 of Regulation (EU) 2016/679, the General Data Protection Regulation ("GDPR"); (4) the package terms accepted in the Platform, for commercial scope and fees; (5) the body of these terms.
1.7 Definitions.
2.1 Vehicle service. Autopix provides a hosted platform for processing vehicle photographs, together with the related order, QC, distribution and account workflow. Processing consists of programmatic preprocessing, artificial-intelligence segmentation, machine-learning computer vision, programmatic alignment, and compositing onto templates.
2.2 Retail service. Retail images are processed manually by Autopix's suppliers today. A separate Retail platform and API are planned for the end of 2026. Where a Customer orders retail processing before that platform launches, these terms apply to it, and the workflow features in clause 2.4 may not be available.
2.3 Platform features. Subject to the Customer's package, the Platform provides: order creation, submission, approval, rejection and publication; order events and activity history; rush handling where available; distribution of Output to integrations the Customer connects (clause 7); share links and QC links; user invitations and join requests with owner approval; company, location and role management; and per-user and company-level data exports.
2.4 Uploads. Uploads and downloads use time-limited links; upload links are valid for 15 minutes.
2.5 Changes to the service. Autopix may develop and change the Platform. Autopix will not materially reduce the core functionality of the service a Customer has paid for during a paid term, and will not materially reduce the overall level of security described in clause A.5 of the Data Processing Terms.
3.1 The Customer is responsible for its Users, for the accuracy of the account information it provides, and for everything done under its account.
3.2 Credentials must be kept confidential. Logins must not be shared between individuals, and the Customer must remove a User's access when that person no longer needs it. Users can view and revoke their own active sessions.
3.3 The Customer must not resell or provide access to the Platform to a third party, or use it on behalf of a third party, except for vehicles the Customer holds for sale or is otherwise authorised to market.
4.1 The Customer warrants that it holds all rights necessary to upload Customer Content and to have it processed as the Agreement contemplates.
4.2 You must not, and the Customer must not permit any User to:
4.3 Share links. Where the Customer uses share links, the Customer decides who receives them and is responsible for that distribution; a link can be used by anyone who holds it.
4.4 Invitations and share recipients. Where the Customer invites Users or sends Output to recipients by email, the Customer is the controller for those recipients' personal data and is responsible for giving them the information required by Art. 14 GDPR. Outbound email identifies the Customer as sender.
4.5 Suspension. Autopix may suspend the Platform or an account, in whole or in part, where: there is a material risk to the security or integrity of the Platform or another customer's data; a payment is overdue and remains unpaid after notice under clause 6.5; or use breaches clause 4.2. Autopix will give as much notice as is reasonable in the circumstances and will restore access once the cause is resolved.
Suspension for non-payment happens only after written notice and a 20-day opportunity to pay (30 days in total from the date the invoice is issued).
5.1 Customer Content. The Customer retains all rights in Customer Content. Nothing in the Agreement transfers ownership of Customer Content to Autopix.
5.2 Output. The Customer owns the Output, and ownership passes on payment of the fees relating to the order that produced it. Where Output incorporates Autopix Materials (for example a background or floor template), Autopix grants the Customer a perpetual, worldwide, non-exclusive licence to use that element as part of the Output for marketing and selling the vehicle or item depicted, and for the Customer's ordinary business records.
5.3 Licence to Autopix. The Customer grants Autopix a non-exclusive, worldwide licence to host, store, reproduce, adapt and process Customer Content solely to provide the service, to support the Customer, and to meet Autopix's legal obligations. That licence ends when the relevant data is deleted under clause 11.5 and the Data Processing Terms.
5.4 Autopix Materials. Autopix and its licensors retain all rights in Autopix Materials. The Customer receives no licence to Autopix Materials except as stated in clause 5.2 and as needed to use the Platform during the term.
5.6 Feedback. If you give Autopix suggestions about the Platform, Autopix may use them without obligation.
6.1 Where the commercial terms live. Fees, the ordered package, the storage plan and any minimum term are set out in the package terms the Customer accepts in the Platform (clause 1.5), or in a signed order form where the parties use one. These terms do not set prices. Fees are payable by the Customer, not by individual Users.
6.2 Storage plans. Customer access to images depends on the storage plan for the company:
Deletion under this schedule is permanent: image files, including thumbnails and variants, are deleted from storage and the database records are deleted. The Customer is responsible for downloading Output it wishes to keep beyond its plan's access period. A downgrade or cancellation can therefore make images immediately eligible for archiving and deletion.
6.3 Rush and additional services are charged as set out in the package terms where the Customer uses them.
6.4 Invoicing. Fees are invoiced in the currency specified in the applicable package terms, exclusive of value added tax and other applicable taxes, to the company details confirmed in the account.
6.5 Payment. Payment is due 10 days from the invoice date. Overdue amounts bear interest at the rate set by the Norwegian Late Payment Interest Act (forsinkelsesrenteloven). The Customer may withhold a disputed amount if it notifies Autopix of the dispute in writing before the due date and pays the undisputed balance.
6.6 Price changes. Autopix may change prices with 30 days' written notice, effective from the next billing period. If a price increase exceeds the change in the Norwegian consumer price index since the last increase, the Customer may terminate the affected service with effect from the date the increase would take effect, by giving written notice before that date.
6.7 Billing records. Autopix keeps an immutable billing ledger. It is retained for 5 years as primary documentation under the Norwegian Bookkeeping Act (bokføringsloven § 13), and survives deletion of the underlying orders.
7.1 The Platform can transmit Output and related data to third-party inventory and marketplace services the Customer elects to connect.
7.2 Three things follow from how these work, and they are stated here rather than left implied:
7.3 Where Autopix's responsibility ends. Autopix is responsible for transmitting the data the Customer has instructed it to transmit. Once transmission is complete, the receiving provider processes that data under its own arrangements with the Customer, and Autopix is not responsible for that processing, for the provider's availability, or for how the provider presents or uses the data.
7.4 These providers are not Autopix sub-processors under Art. 28 GDPR. They are listed, with what they receive, in Schedule 1 Part B to the Data Processing Terms.
7.5 The Platform also performs company lookups against the public registers using an organisation number.
8.1 Support. Support is available at support@autopix.no · +47 477 63 333. Office hours: Monday to Friday 09:00 to 17:00 (CET).
8.2 Service incidents. For service-availability incidents, Autopix provides the following standard response during business hours:
Outside business hours, Autopix provides a best-efforts response, without an on-call rota or paging system. Customers requiring contractual response targets must agree to a separate service level agreement.
8.3 Personal data breaches are handled under the Data Processing Terms, including notification to affected Customers within 24 hours of Autopix becoming aware (clause A.10). That obligation is not affected by clause 8.2.
8.4 Security measures are summarised in clause A.5 of the Data Processing Terms.
9.1 Mutual obligation. Each party may receive information the other treats as confidential, including commercial terms, technical information about the Platform, and business information. The receiving party will use it only for the Agreement, will protect it with at least the care it applies to its own confidential information, and will disclose it only to personnel and advisers who need it and are bound by equivalent obligations.
9.2 Exceptions. The obligation does not apply to information that is or becomes public without breach, was already known to the receiving party without an obligation of confidence, is independently developed, or must be disclosed by law or by a competent authority — in which case the receiving party will, where lawful, tell the other party first.
9.3 Duration. The obligation applies during the term and for 3 years afterwards, and indefinitely for source code and security information whose disclosure would create a security risk.
9.4 Customer Content is the Customer's confidential information. Autopix's confidentiality obligations for personal data in Customer Content are in the Data Processing Terms (in particular clauses A.4 and A.6) and are not limited by clause 9.3.
10.1 Roles (Art. 4(7)–(8) GDPR). Autopix acts in two roles:
10.2 Autopix as controller. How Autopix processes personal data as a controller — your user account, authentication, analytics you consent to, marketing you consent to, and Autopix's own business records — is described in the Autopix privacy policy.
10.3 Autopix as processor. The Autopix Data Processing Terms — a separate document presented with these terms and accepted in the same click — are incorporated into these terms by this clause, form part of them, and constitute the contract required by Art. 28(3) GDPR between Autopix and each Customer for personal data in Customer Content. They include the authorised sub-processor list (Schedule 1 to the Data Processing Terms). Changes to the Data Processing Terms follow clause 13 of these terms; changes to the sub-processor list follow clause A.7.3 of the Data Processing Terms.
10.4 Customer's lawful basis. The Customer warrants that it has a lawful basis under Art. 6 GDPR for the processing it instructs, and that its instructions to Autopix comply with data protection law (clause A.3 of the Data Processing Terms).
10.5 Transfers outside the EEA. Some of the sub-processors that deliver the service are outside the EEA. Their locations and the transfer mechanisms under Chapter V GDPR are listed in Schedule 1 Part A to the Data Processing Terms.
11.1 Term. These terms apply to a User from acceptance until the User's account is deleted or the Customer removes the User's access. For a Customer, the Agreement starts when the Customer's first package terms are accepted in the Platform and continues for the period stated in those package terms; where no period is stated, it continues until either party terminates it on 30 days' written notice, effective at the end of the then-current billing period.
11.2 Termination for breach. Either party may terminate the Agreement, or the affected service, if the other party commits a material breach and does not remedy it within 30 days of written notice describing the breach.
11.3 Termination on insolvency. Either party may terminate with immediate effect if the other becomes insolvent, enters into liquidation, or a similar process begins, to the extent permitted by law.
11.4 Effect on fees. Fees already due remain payable. Prepaid fees for a period after termination are refunded pro rata where the customer agreement terminates for a material breach, and are otherwise not refundable.
11.5 What happens to data. On termination:
11.6 Survival. Clauses 5 (intellectual property), 9 (confidentiality), 11.5, 12 (liability), 15 (governing law) and any clause that by its nature should survive, survive termination. The Data Processing Terms survive for as long as Autopix processes personal data for the Customer.
12.1 Autopix's warranty. Autopix will provide the service with the skill and care reasonably expected of a competent supplier of a service of this kind, and in accordance with the Agreement.
12.2 No other warranties, except those that cannot be excluded under Norwegian law. In particular Autopix does not warrant that the Platform will be uninterrupted or error-free, or that the outputs will always meet specific expectations.
12.3 Customer's obligations. The Customer is responsible for the lawfulness of Customer Content, for its use of Output, and for its own compliance obligations as controller.
12.4 Exclusions. Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of anticipated savings. Autopix is not liable for loss of Customer Content that occurs because the Customer did not download Output before its plan's access period ended (clause 6.2).
12.5 Cap. Each party's total liability under the Agreement in any 12-month period is limited to the fees paid or payable by the Customer under the Agreement in the 12 months preceding the event giving rise to the claim.
12.6 What the cap does not cover. The cap and the exclusions in clause 12.4 do not apply to:
12.7 Claims window. A claim must be notified in writing within 12 months of the party becoming aware of the circumstances giving rise to it.
13.1 Autopix may change these terms and the Data Processing Terms. For changes that materially affect Users or Customers, Autopix gives at least 30 days' notice by email to account holders before the change takes effect, and may also present the updated terms for acceptance in the Platform.
13.2 Where a change materially reduces the Customer's rights, the Customer may terminate the affected service with effect from the date the change takes effect, by giving written notice before that date.
13.3 Each version of these terms and of the Data Processing Terms carries a version identifier and an effective date. Continued use of the Platform after the effective date constitutes acceptance of the updated terms (clause 1.3).
14.1 Assignment. The Customer may not assign the Agreement without Autopix's written consent, except to a group company or to a successor in a merger or sale of the business, on written notice. Autopix may assign the Agreement on the same basis. Autopix's use of sub-processors is governed by clause A.7 of the Data Processing Terms, not by this clause.
14.2 Subcontracting. Autopix may use suppliers and sub-processors to deliver the service and remains responsible for their performance.
14.3 Notices. Notices to Autopix go to support@autopix.no. Notices to the Customer go to the contact addresses on the company record; notices to Users go to the email address on the account. Notices by email are effective when sent, provided no delivery failure is received.
14.4 Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control, for as long as that event continues and provided it takes reasonable steps to mitigate. Payment obligations for services already delivered are not excused.
14.5 No waiver. A failure to enforce a right is not a waiver of it.
14.6 Severability. If a provision is held unenforceable, the rest remains in force and the provision is to be read, so far as possible, to give effect to the parties' intention.
14.7 Entire agreement. The Agreement is the parties' entire agreement on its subject matter and replaces earlier discussions. This does not exclude liability for fraudulent misrepresentation.
14.8 No partnership. Nothing creates a partnership, joint venture or employment relationship.
14.9 Language. These terms are prepared in English. Where a Norwegian version is also provided and the versions conflict, the English version prevails.
15.1 The Agreement is governed by Norwegian law.
15.2 Disputes are subject to the exclusive jurisdiction of the courts of Oslo, Norway, with Oslo District Court (Oslo tingrett) as the agreed venue.
15.3 Before starting proceedings, each party will try in good faith to resolve the dispute by escalating it to senior representatives.
